Improve your call center quality!

Inbound

We find out your level of customer orientation by anonymous test calls in detail. We analyse the calling process as well as the presentation of your products and your company. Our focus of attention lies on critic points as complaint management, returns avoidance and the perception of the chance to sell additional products.

Outbound

An unprofessional outbound call leads to a bad company image in most cases. This avoidable mistake is a significant factor of our quality rating. All the calls are being directly transmitted to our company via hidden wolrdwide routing. Each customer gets a set of individual phone numbers and addresses of test persons. Thereby it is possible to monitor your outbound calls and assign them to specific call centers. In addition, we detect Hardselling and data missuse.